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Title
Text copied to clipboard!Client Director
Description
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We are looking for a Client Director who will play a key role in developing and maintaining long-term relationships with our clients. This position requires exceptional communication skills, strategic thinking, and the ability to identify and meet client needs. The Client Director will work closely with sales, marketing, and product teams to ensure the delivery of solutions that align with clients' business goals.
As a Client Director, you will be responsible for building trust and loyalty with clients, identifying new business opportunities, and enhancing the overall customer experience. Your task will be to develop strategies to increase client satisfaction, analyze feedback, and implement improvements in line with market needs.
The ideal candidate has experience working with large clients, an understanding of market trends, and the ability to lead teams through complex projects. Analytical skills and data-driven decision-making are also expected.
This position is ideal for someone who enjoys challenges, has strong leadership abilities, and wants to contribute to the growth and success of the company by building strong client relationships.
Responsibilities
Text copied to clipboard!- Manage a portfolio of key clients
- Develop and maintain long-term client relationships
- Identify new business opportunities
- Coordinate with internal teams to meet client needs
- Monitor client satisfaction and implement improvements
- Prepare and present client performance reports
- Participate in client retention strategy development
- Resolve client issues and complaints effectively
- Analyze market trends and competition
- Manage budgets and client-related goals
Requirements
Text copied to clipboard!- Degree in marketing, management, or related field
- Minimum 5 years of experience in client-facing roles
- Excellent communication and negotiation skills
- Strategic thinking ability
- Experience leading teams and projects
- Familiarity with CRM tools and MS Office
- Analytical skills and results-oriented mindset
- Ability to work under pressure and solve problems
- High level of professionalism and integrity
- Advanced English proficiency
Potential interview questions
Text copied to clipboard!- How do you approach building long-term client relationships?
- Can you describe a time you resolved a complex client issue?
- How do you measure client satisfaction?
- What strategies do you use for client retention?
- How do you balance client needs with company goals?
- What is your approach to handling dissatisfied clients?
- How do you identify new business opportunities with existing clients?
- What tools do you use for client relationship management?
- How do you collaborate with internal teams to meet client needs?
- How do you stay updated on market trends?
